Shipping policy

At ShopMitraaa.in, we strive to deliver your orders quickly, safely, and efficiently across India.

1. Order Processing

  • All orders are processed within 1-2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sale periods or high order volumes, processing may take slightly longer.

2. Delivery Timeline

Estimated delivery time depends on your location:

  • Metro Cities: 3-5 business days
  • Tier 2 & Tier 3 Cities: 4-7 business days
  • Remote Areas: 5-10 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on eligible products or promotional offers.
  • Shipping charges (if applicable) will be displayed at checkout before payment.
  • Any additional delivery charges for remote locations will be communicated before dispatch.

4. Order Tracking

Once your order has been shipped, you will receive:

  • Order confirmation via Email/SMS/WhatsApp (where applicable)
  • Tracking ID
  • Courier partner details

You can use the tracking number to monitor your shipment.

5. Delivery Attempts

Our courier partners generally make 2-3 delivery attempts. If delivery is unsuccessful due to customer unavailability or incorrect address, the package may be returned to us.

Re-shipping charges may apply for returned orders.

6. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

ShopMitraaa.in is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

7. Damaged Package

If your package appears damaged during delivery:

  • Do not accept the package if it is visibly tampered with.
  • Take clear photos of the package.
  • Contact our support team within 24 hours of delivery.

8. Delayed Deliveries

While we make every effort to deliver on time, delays may occur due to:

  • Natural disasters
  • Weather conditions
  • Government restrictions
  • Courier operational issues
  • High order volume during festivals or sales

In such cases, we appreciate your patience and understanding.

9. Serviceable Locations

Currently, we deliver to most PIN codes across India through trusted courier partners. Delivery availability depends on courier service coverage.

10. Contact Us

For any shipping-related queries, please contact us: